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Exchange

Returns

Tesoro has a strict no-return policy on all products, except in the case of a manufacturing defect. All items are carefully inspected prior to dispatch to ensure that your purchase is in perfect order.

Exchange

All Tesoro merchandise, purchased online or from a branch, may be exchanged within three days of purchase. Acceptance for exchange is subject to following conditions:

  • The item must be unused and in perfect condition, in its original packing. It will be inspected by Tesoro representatives and their decision will be final in this regard, in case the condition is not deemed as new.
  • Tags must be intact.
  • Original receipt must be presented and surrendered.
  • Due to reasons of hygiene, exchange is not possible for undergarments and lingerie.
  • Exchange must be done for an equivalent value in one transaction. No credit note will be issued, nor any amount refunded if exchange is done for an item of lesser value.
  • A purchase may only be exchanged once.
  • Sale, discounted or promotion items cannot be exchanged.

 

Online Exchange

Items purchased online may be exchanged within three days of being delivered to you. You will need to bear the cost of the sending the returned item back to Tesoro, as well as for the delivery cost of the item sent in exchange. The procedure for online exchange is as follows:

1)       Please contact Tesoro customer service via email or telephone and provide the following:

  • Your order reference number
  • Reason for exchange
  • The codes of the article(s) you wish to receive in exchange

Our customer service agent will confirm if you are still eligible to exchange your purchase, and provide you with an Exchange Reference number. The article will still be subject to physical inspection upon receipt back at Tesoro.

2)       Please courier your item (along with original receipt and exchange reference number) to:

Online Exchange Department

Tesoro

3-Z Block, DHA Commercial Area, Lahore

042-111 801 802

We are unable to assume liability for damage or loss during transport, so please take care to package it its original packing and send it through a reputable courier company.

3)       Upon receipt at Tesoro, the item returned will be inspected to ensure its condition is as new. You will then be notified of the dispatch of your exchange purchase, along with the additional amount you need to pay to cover a) Shipping charges and b) Difference if exchange purchase is of a higher amount.