SILK SLIP FANCY-RED

Details

Important: Images are close ups of the actual product, to enable you to see its finish and quality. To understand the product size and proportions, please take into consideration the measurements (in centimetres/inches) provided above.

Every effort is taken to ensure that the product descriptions and photographs provided on this website are accurate and realistic. Please note that there may be slight variances in colour or appearance due to different screen resolutions.

Tesoro endeavors to bring you beautifully finished accessories of the highest quality. To ensure you enjoy the use of your jewellery for as long as possible, it requires certain precautions on your part. The beauty of our jewellery lies in its fineness and delicacy. Like all delicate products, it is sensitive to how it is handled. For example, a glass jug can last years or shatter in a second. Suede shoes can be worn for miles, but not a minute in the rain. Similarly, jewellery must be used and kept with special care.

 As a result, Tesoro is unable to provide a guarantee on jewellery, as it is so dependent upon how each customer chooses to handle it. However, rest assured Tesoro’s jewellery is worn by thousands of satisfied customers every day, who duly care for their products and enjoy years of service from them. Many of our customers have accumulated collections of dozens of Tesoro pieces, which is a wonderful testament to their faith in its quality and value.

 Tesoro jewellery is made of a brass alloy plated with a fine layer of gold or rhodium, hand-set with superior quality cubic zircons or crystal rhinestones. This is why its appearance is so authentic, yet its cost can be kept so reasonable when compared to identical solid gold jewellery. Tesoro jewellery is a fashion article, not an investment in the manner of precious metal/gems jewellery. Given these cost limitations - which ultimately favour the consumer - fashion jewellery is not intended to last a life-time and best worn on occasions. With usage and time, the plating or colour will inevitably fade, but by then it is easy to have received more than your money’s worth!

 To care for and extend the life of your jewellery, please follow these tips:

1. Avoid contact with moisture or water (don’t wash hands or shower with it on, or leave it next to the sink).
2. Keep it away from perfume, lotions or other chemicals that will harm and reduce the life of the plating.
3. Store it in the original packaging or a soft pouch. Exposure to open air may dull the plating due to pollution and humidity.
4. To avoid scratches or stones falling out, please be careful not to drop it or knock your jewellery against hard surfaces while wearing it (especially for rings and bracelets).
5. Be gentle in opening and closing clasps, remove earring stoppers and pressing on earring posts. Such delicate and thin metal cannot stand a lot of pressure. To make it stronger means making it thicker, and that would diminish its beauty.
6. Appreciate that jewellery with more skin contact, likes rings and bracelets, will fade faster than earrings and pendants, and manage your use and expectations accordingly.

Should the colour of your jewellery fade, or a stone fall out of place, don’t worry! Tesoro’s After-Sales service team is ready to support you and restore your item as close to new as possible. For more details, please refer to After-Sales Service policy.

After-Sales Service for Jewellery

The Tesoro collection is imported from all over the world to offer you such an exceptionally huge variety of designs. To the extent and expertise available locally in Pakistan, we are pleased to provide after-sales repair service on Tesoro jewellery. This typically includes re-plating in gold or rhodium, or the replacement of missing stones (crystal and cubic zircon).

Conditions:         

 1)       Please note that we can only provide the repair service if:

• It is deemed possible to return the product to its original condition or functionality. That is, it should not be damaged beyond repair and Tesoro will be the sole determinant of that.
• All spare parts required for the repair are available.
• No third party repair has been attempted on the article.

 2)       Repair takes approximately two weeks and is handled by Tesoro Head Office in Lahore.

 3)       It is our sincere effort to return the item to its original appearance as far as facilities permit, but no guarantee is given of the final results nor liability assumed.

Cost:                     

Repair prices are not fixed, as it depends on the nature of a specific item and its defect. Please note that Tesoro charges only the actual incurred costs of repair, without any mark up, as a service to our customers. That cost is normally nominal in relation to the original price of the product, especially in the case of more formal jewellery. As an example, gold or rhodium re-plating of a ring usually costs only Rs 400. For the more budget trendy/fashion type articles, it is not advisable to seek repair after its useful life is complete, as it may be more feasible to purchase something new instead.

How to:

If you would like to take advantage of our after-sales service, please return your article to one of the following stores authorized to handle service requests: 

• Tesoro, 3-Z Block, DHA Commercial Area, Lahore
• Tesoro, Ground Floor Shop 20, Safa Gold Mall, Jinnah Super, F-7, Islamabad

You will be given a receipt that you need to present at the time of return. Your item must be collected within one month after repair is complete, after which Tesoro will not be responsible for any claims.

Service via post

If you are not able to visit one of these branches, please first call 042-111-801-802 or email wecare@tesoro.pk for a reference number and then courier your article to the attention of:

After Sales Service Department

Tesoro

3-Z Block, DHA Commercial Area, Lahore

042-111 801 802

Please note:         

• We are unable to assume liability for damage or loss during transport, so please take care to package it well (preferably its original packing) and send it through a reputable courier company.
• Please enclose your contact details and address for its return.
• After repair, your article will be delivered to you through our courier service on Cash on Delivery basis. You will need to settle the charge for 1) Repair and 2) Return Courier cost.

For any further questions or update, please contact Tesoro Customer Service at

042-111 801 802 or email us at wecare@tesoro.pk

Returns

Tesoro has a strict no-return policy on all products, except in the case of a manufacturing defect. All items are carefully inspected prior to dispatch to ensure that your purchase is in perfect order.

Exchange

All Tesoro merchandise, purchased online or from a branch, may be exchanged within three days of purchase. Acceptance for exchange is subject to following conditions:

• The item must be unused and in perfect condition, in its original packing. It will be inspected by Tesoro representatives and their decision will be final in this regard, in case the condition is not deemed as new.
• Tags must be intact.
• Original receipt must be presented and surrendered.
• Due to reasons of hygiene, exchange is not possible for undergarments and lingerie.
• Exchange must be done for an equivalent value in one transaction. No credit note will be issued, nor any amount refunded if exchange is done for an item of lesser value.
• A purchase may only be exchanged once.
• Sale, discounted or promotion items cannot be exchanged.

Online Exchange

Items purchased online may be exchanged within three days of being delivered to you. You will need to bear the cost of the sending the returned item back to Tesoro, as well as for the delivery cost of the item sent in exchange. The procedure for online exchange is as follows:

1)       Please contact Tesoro customer service via email or telephone and provide the following:

• Your order reference number
• Reason for exchange
• The codes of the article(s) you wish to receive in exchange

Our customer service agent will confirm if you are still eligible to exchange your purchase, and provide you with an Exchange Reference number. The article will still be subject to physical inspection upon receipt back at Tesoro.

2)       Please courier your item (along with original receipt and exchange reference number) to:

Online Exchange Department

Tesoro

3-Z Block, DHA Commercial Area, Lahore

042-111 801 802

We are unable to assume liability for damage or loss during transport, so please take care to package it its original packing and send it through a reputable courier company.

3)       Upon receipt at Tesoro, the item returned will be inspected to ensure its condition is as new. You will then be notified of the dispatch of your exchange purchase, along with the additional amount you need to pay to cover a) Shipping charges and b) Difference if exchange purchase is of a higher amount.